Role Purpose

As the Head of Department you will lead the department's commercial strategy, drive merchandising excellence, and champion a customer-focused shopping experience. You will be responsible for guiding and developing your team, optimising product ranges, ensuring efficient day-to-day operations, and delivering outstanding customer satisfaction. As a member of the store's management committee, you will play a key role in achieving business objectives and contributing to the overall success and growth of the store.

Key Responsibilities

• Develop and optimise the product range based on customer needs, market trends, and the store environment

• Select and manage product assortments in line with Leroy Merlin's merchandising and marketing strategies

• Drive sales and profitability through effective pricing, promotions, and commercial initiatives

• Ensure the sales floor is consistently Full, Clean, and Priced while maintaining high merchandising standards

• Create attractive, well organised product displays that enhance the customer shopping experience

• Plan and execute commercial campaigns and promotions to increase store traffic and achieve revenue targets

• Collaborate with the team to implement strategies that address commercial challenges and support business objectives

• Promote a culture of excellent customer service and hospitality within the team

• Engage with customers to understand their needs, provide suitable solutions, and improve customer satisfaction and loyalty

Qualification and Experience

• Matric (Grade 12) or equivalent qualification is essential

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred)

• 5+ years of experience in retail management, with a proven record in a leadership role

• Strong understanding of merchandising, inventory management, and retail operations