Role Purpose

The Facilities Manager is responsible for planning, coordinating, and overseeing all facilities-related activities associated with the successful opening and ongoing operation of a new store. This role ensures that the store's infrastructure, building systems, equipment, and support services are fully operational, compliant, safe, and aligned with company standards before launch and throughout the store's lifecycle.

Key Responsibilities

• Oversee the day to day management, maintenance, and operation of company facilities, buildings, equipment and infrastructure.

• Develop and implement preventative maintenance programmes to maximise operational efficiency and minimise downtime.

• Manage and monitor building services, including security, cleaning, waste management, utilities, landscaping and other facility related functions.

• Conduct regular inspections and audits of facilities, equipment and systems to identify maintenance requirements, risks and opportunities for improvement.

• Ensure compliance with all health, safety, environmental and regulatory standards and requirements.

• Prepare, manage, and monitor maintenance and facilities budgets while supporting cost control initiatives.

• Manage relationships with contractors, suppliers and service providers, ensuring quality service delivery and contract compliance.

• Lead and coordinate repairs, renovations, refurbishments and facility improvement projects.

• Oversee the procurement of maintenance related equipment, materials and services in accordance with company policies.

• Develop, implement, and maintain facilities management policies, procedures and operational standards.

• Maintain accurate records, including asset registers, maintenance schedules, inspection reports and compliance documentation.

• Drive sustainability initiatives through energy efficiency programmes, waste reduction strategies, and environmentally responsible practices.

• Lead, coach and develop facilities and maintenance teams to achieve operational objectives.

• Respond effectively to facility emergencies and implement corrective actions to minimise operational disruption.

• Ensure all facilities remain safe, functional and fit for purpose to support business requirements.

Qualification and Experience

• Matric (Grade 12) or equivalent qualification.

• Diploma or Bachelor’s Degree in Facilities Management, Engineering, Property Management, Building Management or a related field.

• Proven experience in facilities management, property operations, building maintenance or a similar management role.

• Strong knowledge of health, safety, environmental and regulatory compliance requirements.

• Experience managing maintenance programmes, building services, contractors and service providers.

• Demonstrated financial management skills, including budgeting, cost control and contract management.

• Strong project management, planning, organisational, and problem solving abilities.

• Excellent communication, stakeholder engagement, negotiation and leadership skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

• Experience using facilities management systems, maintenance management software, or Computerised Maintenance Management Systems (CMMS) will be advantageous.