Role Purpose

• Develop and maintain a strong understanding of the store/business unit operational structure, workflows, and sales cycles to effectively support business objectives.

• Partner with leaders to align HR initiatives with operational priorities, workforce requirements, and productivity targets.

• Participate in business and operational meetings to provide proactive HR input and support informed decision-making.

• Build and maintain credible, professional relationships with management teams and key stakeholders.

• Translate business strategies into practical HR solutions, including workforce planning, organisational structures, talent management, and performance initiatives.

• Analyse workforce data and operational trends to provide insights and recommendations that improve business performance and employee effectiveness.

• Provide sound HR guidance by considering operational impact, business risks, compliance requirements, and cost implications.

• Support leaders in driving employee performance, accountability, engagement, and succession planning.

• Influence and challenge leadership teams constructively to ensure HR initiatives contribute to sustainable business growth and long-term objectives.

• Ensure HR practices, policies, and processes are implemented consistently and in line with company standards and labour legislation.

• Drive change management initiatives and support the implementation of business transformation projects.

• Promote a positive workplace culture that supports collaboration, operational excellence, and employee wellbeing.

Qualification and Experience

• Degree or Diploma in Human Resources Management, Industrial Psychology, Business Management, or a related field.

• Minimum of 5 years HR generalist or HR business partnering experience within a retail, commercial, or operational environment.

• Proven experience partnering with leadership teams to deliver strategic HR solutions aligned to business objectives.

• Strong understanding of workforce planning, organisational design, performance management, and employee relations.

• Experience interpreting HR metrics and operational data to support business decision-making.

• Sound knowledge of labour legislation and HR best practices.

• Strong stakeholder management, influencing, and relationship-building skills.

• Excellent communication, problem-solving, and decision-making abilities.

• Ability to work in a fast-paced, results-driven environment while managing multiple priorities.