eCommerce Platform Operations Specialist
The role ensures digital platforms remain stable, efficient, and customer-focused, enabling smooth operations and reliable experiences across all digital channels in a fast-paced retail environment
Role Purpose
To support the smooth and reliable running of our digital platforms. This role acts as a central coordination hub for all platform-related issues, ensuring incidents are accurately logged, escalated to the correct teams, and resolved within agreed timeframes. Working closely with Contact Centre, store operations, product, data, and marketing teams, you will help maintain platform stability and ensure nothing is missed or left unresolved. This is a hands-on role ideal for someone looking to build foundational experience in eCommerce operations within a fast-paced retail environment.
Key Responsibilities
Perform daily quality assurance testing across eCommerce website, mobile app, and related digital platforms
Test key customer journeys including browse, search, basket, checkout, and account functionality
Log, document, and track platform defects with clear details, severity, and reproduction steps
Manage incident and ticket workflows, ensuring issues are correctly routed, tracked, and escalated when needed
Monitor platform performance using observability tools and proactively identify outages or system issues
Support internal teams (Contact Centre, stores, marketing, and offer teams) with platform-related queries and issues
Coordinate across engineering, product, marketing, and operations teams to ensure timely issue resolution
Conduct user acceptance testing (UAT) and regression testing for new features and system releases.
Validate fixes and support release sign-off by confirming system stability and functionality before go-live
Maintain documentation, testing checklists, and process improvements to strengthen QA and operational efficiency
Qualification and Experience
Matric (Grade 12) required
Bachelor’s degree in IT, Business, Information Systems, or related field advantageous
Experience working across eCommerce platforms such as Magento (Adobe Commerce) and related digital systems
Exposure to product, personalisation, and merchandising tools such as Akeneo PIM, Dynamic Yield, and Algolia
Experience using ticketing systems (e.g. Jira, Freshdesk) and platform monitoring/issue tracking tools
Basic understanding of eCommerce architecture, APIs, and integration between front-end, back-end, and third-party tools
Strong communication, attention to detail, problem-solving skills, and ability to collaborate across technical and non-technical teams
- Department
- Fourways
- Locations
- Johannesburg