Role Purpose

The Junior Head of Department (Supply Chain) supports the leadership and coordination of store logistics activities, including receiving, inventory control, and order management. This is a developmental leadership role designed to build future Supply Chain HOD capability.

Key Responsibilities

• Support receiving, storage, and stock movement processes by ensuring goods are handled efficiently and according to procedures.

• Ensure compliance with all merchandise handling standards to maintain quality and safety.

• Assist in improving logistics flow by identifying inefficiencies and reducing bottlenecks.

• Maintain at least 98% compliance with operational standards and 99% system accuracy.

• Support accurate and timely order processing and dispatch.

• Maintain a minimum of 99% order accuracy.

• Assist in reducing delivery-related complaints through effective coordination.

• Support efficient returns processing in line with company procedures.

• Assist in daily logistics operations, including receiving, inventory, and outbound processes.

• Support productivity and efficiency targets across operations.

• Ensure 100% compliance with PPE and safety standards.

• Contribute to audit compliance standards above 80%.

• Assist in onboarding and training of team members.

• Support scheduling and workforce coordination.

• Participate in performance monitoring and provide feedback.

• Promote a safe, disciplined, and productive working environment.

• Support stock accuracy and maintain warehouse organisation.

• Assist in replenishment and dispatch processes.

• Contribute to reducing stock variances and shrinkage.

Qualifications and Experience

• Grade 12 / Matric (essential)

• National Diploma in Supply Chain Management / Logistics / Operations Management or related field (advantageous)

• 2–4 years’ experience in retail, warehouse, or logistics operations

• Experience in stock control or inventory management advantageous

• Basic supervisory or team coordination experience preferred

• Strong attention to detail and willingness to develop leadership capability