Role Purpose

To lead the design, structuring, and implementation of efficient logistics processes within stores, ensuring seamless inbound, internal, and outbound flows, including integration into logistics platforms such as WH, DFC, Xdock, and other store services. The role aims to optimize store performance by achieving high product availability (OSA 97%) and strong team performance (HTO < 10%), improve customer satisfaction, drive profitability and productivity through standardized logistics practices, and support the alignment of store logistics with the company's broader vision and transformation goals.

Key Responsibilities

• Lead, motivate, and develop the logistics team to achieve high performance.

• Manage talent retention and succession planning

• Anticipate future resource needs and foster a motivated team culture aligned with roles and responsibilities

• Create and implement medium-term logistics strategies aligned with business growth

• Set and pursue strategic and tactical objectives for store logistics

• Stay informed on market trends and incorporate best practices into logistics strategies

• Promote continuous improvement via agile and lean practices

• Define and optimize logistics operations, KPIs, processes, and procedures

• Support decision-making on logistics investments

• Maintain documentation on logistics projects, processes, and procedures for ongoing improvement and standardization

• Monitor logistics KPIs regularly with the Performance Operations and Logistics Committee

• Oversee national logistics KPI coordination, ensuring continuous improvement

• Ensure compliance with CSR standards

Qualifications & Experience

• Minimum 5 years of experience in Supply Chain within retail

• NQF Level 5 qualification in Supply Chain Management

• Experience with Lean and Agile methodologies is advantageous

• Strong knowledge of Supply Chain systems and digital tools

• 3-5 years of team leadership experience

• Project management skills are a plus

• Exceptional interpersonal and communication skills

• Strong problem-solving skills with a sense of urgency

• Attention to detail and multitasking ability

• Positive team player with a growth mindset

• Organisational skills and digital agility