Role Purpose

Contribute to customer satisfaction by developing both commercial and managerial actions within the strategic plans of the company and the store environment, thereby optimizing department performance. As a "visionary manager," facilitate initiatives from collaborators. As a member of the management committee, engage in the development and implementation of store policies. 

Key Responsibilities

• Develop and refine product offerings based on market trends, store environment, and customer needs

• Collaborate with the team to select product ranges aligned with company policies

• Set pricing strategies and manage promotions to drive sales and profitability

• Maintain merchandising standards: full, clean, and clearly priced sales floor

• Create engaging displays and organise sales areas to attract customers

• Balance product presentation between self-service and assisted sales

• Plan and execute commercial activities to increase traffic and meet revenue goals

• Translate business challenges into actionable strategies with the team

• Deliver excellent customer service and foster a culture of hospitality

• Engage with customers to understand needs and exceed expectations

• Implement initiatives to improve customer satisfaction and loyalty

• Recruit, onboard, and build a strong, high-performing team

• Train and develop staff to enhance skills and autonomy

• Organise fair and efficient work schedules

• Communicate goals and celebrate achievements to motivate the team

• Drive revenue growth and improve profit margins through effective execution

• Optimise inventory management and minimise markdowns

• Allocate resources efficiently to meet operational demands

• Contribute to store strategy through management participation

• Communicate and implement company decisions within the team

• Support broader regional and organisational commercial initiatives

Qualifications and Experience

• Matric (NQF 4) required; Bachelor’s in Business/Marketing preferred

• 5+ years’ retail management experience (ideally in departmental leadership)

• Strong knowledge of retail operations, inventory management, and merchandising

• Proven ability to meet sales targets and drive profitability

• Experience with promotional planning and campaign execution

• Familiarity with inventory systems, retail analytics tools, and Microsoft Office

• Knowledge of relevant product categories (e.g., bathroom, kitchenware)